Booking With Lux Auto Valeting

Bookings & Deposits

We understand that plans can change and unexpected situations arise. However, each booking represents time reserved specifically for you, which has a real impact on a small independent business when it falls through at short notice.

• A date and time are only confirmed as booked once a 30% deposit has been received. Until the deposit is paid, the slot is not guaranteed and may be offered to another customer.
• The deposit amount is calculated from the agreed price and is deducted from the final balance on completion.
• Deposits are non-refundable under any circumstances, including cancellations made with more than 48 hours’ notice. If you cancel with 48 hours’ or more notice, we’re happy to move your deposit to a new date instead.

Cancellation by the Customer

• We kindly ask for at least 48 hours’ notice if you need to cancel or reschedule.
• Cancellations made with 48 hours’ notice or more: no additional charge. Your deposit is non-refundable but can be moved to a new date.
• Cancellations made with less than 48 hours’ notice, or on the day: a cancellation fee may apply in addition to the lost deposit, to cover the reserved time slot.
• If we arrive at the agreed time and cannot access the vehicle, or you’re not present or contactable, this is treated as a late cancellation and the same terms apply.

Cancellation or Rescheduling by Lux Auto Valeting

• We work outdoors and are equipped with gazebos for weather protection, but in cases of severe weather (heavy rain, storms, extreme heat) that would compromise the quality of work or pose a safety risk, we reserve the right to reschedule at no cost to you.
• If we need to cancel or reschedule for any other reason (illness, vehicle breakdown, etc.), we’ll give as much notice as possible and offer the next available slot.

Vehicle Access & Preparation

Lux Auto Valeting is a mobile service, bringing professional car care directly to your home or workplace. To carry out our services efficiently, we ask for access to a nearby power point and sufficient space to work safely around your vehicle. We carry our own water tank; however, if a hosepipe connection is available, we prefer to use this.

• The vehicle must be accessible at the agreed time and location, with keys available.
• Where water or electricity access is needed and isn’t available from our own equipment, this should be discussed and confirmed at the time of booking.
• Please remove personal items and valuables from the vehicle before your appointment. We are not responsible for items left inside.

You don’t need to be home during your appointment — as long as we have access to your vehicle and a power socket, we’re able to carry out the work without you needing to be present.

Vehicle Condition & Pre-Existing Damage

Please let us know of any pre-existing damage, modifications, or areas of concern before work begins.

All prices shown across our site are based on standard vehicle size and condition. Additional charges may apply for more intricate vehicles that require extra care, or for heavy soiling such as stains, pet hair, mud, sand or mould, as these require additional time and attention to achieve the best possible finish. If your vehicle has any of the above, we recommend sending a few clear photos before booking so we can provide a fair and accurate quote — if photos aren’t provided, the final price will be discussed and agreed on the day, before any work begins.

• Machine polishing and paint correction typically achieve a 70–90% reduction in swirls and light scratches (Stage 1) or 95%+ (Stage 2). Results depend on the depth and severity of existing damage. We cannot guarantee full or 100% removal of any defect, and some deeper damage may not be correctable without risking the paintwork.
• We take reasonable care and use professional-grade products and equipment throughout, but we are not responsible for pre-existing mechanical faults, existing paint or trim damage, or wear and tear unrelated to our work.

Payment

• Payment is due on completion of the work, unless otherwise agreed in advance.
• We accept cash and bank transfer.
• Outstanding payments not settled within 7 days may be followed up and could affect future bookings.

Our Standard

We aim to deliver every job to the standard described in our service packages. If you’re not satisfied with any part of the work, please let us know within 48 hours so we can put it right.

Liability

Lux Auto Valeting is a fully insured mobile valeting and detailing service, and we take all reasonable care to protect your vehicle and property while working.

Our liability is limited to the cost of the service provided, except where liability cannot be excluded by law (for example, death or personal injury caused by our negligence).

Photography & Content

• We may take before/after photos or videos of work carried out, for use on our website and social media, unless you ask us not to.
• We never share your registration plate, exact address, or personal details in any content without your permission.

Data Protection

Any personal information you provide (name, phone number, address) is used only to manage your booking and provide our service, and is not shared with third parties except where required to deliver the service (for example, payment processing).

Vehicle Size Guide

To keep pricing fair and consistent, vehicles are grouped into three sizes:

• Small — small car (Fiat 500, Smart Car, Mini Cooper)
• Medium — saloon, estate or small SUV (Audi A5, Mercedes A-Class)
• Large — large SUV or 4x4 (Range Rover, Defender, X5)

Vans are priced separately, on request. If you're unsure which category your vehicle falls into, get in touch and we'll confirm.

Supercars or vehicles with more intricate designs may incur a small price increase due to the additional time and care required to clean detailed areas. This will always be discussed and agreed before any work begins.

Questions?

If anything here isn't clear, get in touch before booking — call or text 07491 668681, message us on WhatsApp, or use our contact form.